Last week, the University of Chicago Law School (where I am the Manager of Electronic Communications) launched its redesigned website. I have been working on this project in one form or another since I was hired in late 2007, and, like most projects of such size, the launch is by no means the end of the work needed. As a result, it has been hard to wrap my head around the fact that this stage of the project is complete. However, I thought this was a good time to ste back and reflect a little on the process.
In many ways, this project has been very unlike the other projects I’ve detailed on this block. This is by the far the biggest project that I have worked on, both in terms of amount of content and the number of people involved. While most of my previous projects have involved, at most, the client plus one other designer, this one involved a team of two designers (from the small Chicago design firm Rogue Element) and a development team of half a dozen members of the Chicago web development firm Palantir.net, not to mention the many stakeholders at the Law School itself.
Also unlike other projects I’ve worked on, in which I’ve often done design and development, my role here was generally limited to information architecture and project management. Aside from gaining some valuable experience in keeping so many moving parts going in the right direction, this also meant that I had the chance to observe the processes by which Rogue Element and Palantir worked. Getting to observe some more-experienced colleagues as they worked was a great learning experience.
The biggest difference between this project and the others I’ve worked on, however, was that I was, for the first time, playing the role of the client while working with other designers and web professionals. This is something that I think most web designers don’t get the chance to do often, and I found that it provided me with some valuable insight into the assumptions at play on both sides of the working relationship. I hope that I can use this insight to make my own interactions with clients even more productive.